Terms & Conditions…

DEPOSITS & PAYMENT

·       A provisional booking will be accepted by the caravan owners, subject to receiving a £100 deposit within 5 working days of completing and returning the booking form. This can be paid by bank transfer or Paypal. Upon receiving deposit, you’ll receive confirmation for the dates that you have now booked. Please note that ALL bookings are provisional until the caravan owners receive the deposit.

PAYMENTS

·       If the deposit is not received within 5 working days it is assumed by the caravan owners that the provisional booking is no longer required.

·       The balance of the hire charge is due 6 weeks prior to arrival.

·       Bookings taken with less than SIX weeks remaining can only be accepted if payment is made in full and received within 5 working days. 

CANCELLATIONS  

·       In the event of a cancellation, the hirer must confirm this in writing. 

·       No refund will be made to the hirer whose hiring has commenced and who vacates the caravan for any reason including an emergency at home.

·       If a booking is cancelled by the hirer the following will apply.

·       Guest Cancellation 

  • DAYS UNTIL ARRIVAL

  • More than 42 days

  • £100 Deposit Refund

  • 29/42 Days 

  • 50% of Holiday Price Refunded

  • 8/28   Days

  • 25% of Holiday Price Refunded

  • 7 Days or Less 

  • No Holiday Price Refunded

  

COVID AND OTHER CANCELLATIONS

·       If Ladram Bay Caravan Park has to close because of Covid 19 you will receive a full refund.

·       If a named person on your booking form tests positive for Covid (PCR test) 10 days or less before your holiday start date and none of the party can attend then we will offer the party a full refund on the cost of the break.  An NHS PCR test result with the individuals name would be required.

·       In the event of a hirer not meeting the payment requirements the owner reserves the right to cancel the booking without any refund.

·       If the owner cancels a booking for any other reason than non-payment or Covid a full refund will be issued.

 

GENERAL BOOKING CONDITIONS

·       Bookings will only be accepted from hirers who are twenty-one (21) years of age and above. No same sex groups (Couples and Family’s only).

·       Only the persons on the booking form may stay at the caravan. Over Occupancy will not be Tolerated.

·       ALL changes to a booking are allowed by prior agreement with the caravan owners and confirmed in writing to the owners.

·        The hirer is responsible for the conduct of all persons listed on the booking form.

·       Each person listed on the booking form and your guest(s)/visitor(s) must be prepared to identify themselves to the park owners or their staff upon request and comply with their reasonable requirements.

·       The hirer shall notify the caravan owners in writing with any changes to person(s) listed on the booking form at the earliest possible opportunity and in any event, prior to arrival at the holiday park. If this is not done it will affect the Covid Cancellation refund.

·       The hirer must give access to the holiday caravan as / when required to the caravan owners, holiday park owners and their staff / agents.

·        The caravan owners reserve the right to refuse any booking without any obligation to give a and / or reserve the right to terminate any booking for whatever reason at their absolute discretion.

 

UPON COMMENCEMENT OF HIRE

·       The holiday caravan maybe occupied from 4pm onwards on the first day of hiring.

·       In the case of a maintenance problem, the hirer shall contact the caravan owner. D.I.Y repairs must NOT be attempted. 

·       No pets are allowed

·       Smoking is NOT permitted in the caravan.

·       Holiday park owners and their staff do not accept liability for any loss or damage to the hirer’s property and/ or accidents, injuries, illness, diseases, arising from the hire of the caravan or use of the holiday park, including acts of god or extreme weather conditions.

·       The holiday caravan MUST be vacated by 12 noon on the last day of hiring. 

·       IF YOU ARE ASKED TO VACATE THE CARAVAN / HOLIDAY PARK BY THE HOLIDAY PARK OWNERS OR THEIR STAFF FOR ANY REASON WHAT SO EVER, THE CARAVAN OWNERS SHALL NOT REFUND ANY MONEY PAID.

 

*PLEASE NOTE

·       Once we have received your £100 deposit you the hirer has agreed to the full terms and conditions, as above, as applicable at the time of your booking and holiday.

·       These terms and conditions do not affect your statutory rights under English law.

·       You will appreciate that these Terms and Conditions are specified for the benefit of both hirer and owner.

·       This is a link to Ladram Bays Terms and Conditions, which caravan owners and hirers have to conform to.

https://www.ladrambay.co.uk/terms-and-conditions/